On July 20, we celebrated the 10th anniversary of the opening of our first office in Croatia, in Rijeka. For this occasion, we organized a spectacular party in beautiful Opatija, right next to the sea at Beach and Lounge bar, Colosseum. We dedicated the evening to our employees and partners, their hard work and effort, as well as numerous successes in the years behind us. Prizes for our employees were not missing, we hung out late into the night with a DJ and fine cocktails and snacks!
Today when technology is dominating our lives, we combine all its charms with the human factor
Customer support becomes available with one click and involves many agents who collaborate, learn, develop their skills and communicate through different communication channels. Rapid changes are the only constant in today's world, and the ability to adapt is the key to success. We at Assist Digital recognized this in time and included four market segments in our business: CRM consulting, services and design, technology and business process outsourcing.
Our employees are leaders in digital transformation, and we call them customer superheroes for a reason! They are agents of change in today's fast-paced world where consumers demand immediate access to information and easy and simple solutions to their needs.
We unite one large network that together goes through an incredible journey from the brand or organization itself, through end users to our customer support agents. Our goal is to provide satisfaction when solving user inquiries, and on this path, we use the most modern technology and all available resources, but we always achieve the mentioned goal with kindness and knowledge of our agents.
We are proud to say
Our first centre in Croatia opened its doors in Rijeka in 2012, and with continuous growth and progress, we opened a second centre in Zagreb in 2019.The needs of the market are constantly increasing, and the dynamics of service delivery is fast and demanding. Through constant education and hiring of experts, we keep up with technology and successfully fly through all the challenges of today’s market.
In Croatia, we employed over 400 people at both locations who today professionally provide customer support services in English, German, Italian and Croatian for numerous clients, mainly in the tourism and energy sectors.
One, two, three - tell us what you think of us!
We take care of our employees, in such a way that we continuously listen to their needs, and we are aware of how important it is today to provide them with flexibility and freedom, along with job security. Thus, we offer our employees numerous benefits which keep them a part of our family for many years. We highlight the following: the possibility of choosing part-time or full-time employment, the possibility of working from home, and Christmas, Easter, holiday pay, as well as a bonus for loyalty after one year!
Our employees improve their knowledge of languages through numerous educations that we offer and improve their communication skills every day. There are possibilities for international cooperation with our offices abroad, especially in Italy, Tunisia and Albania.
We always make sure that the office has a great and relaxed atmosphere, so we provide each new member with a welcome package and on a daily basis we have no shortage of ideas for good times, fruit cocktails and social games.
We wanted to confirm their satisfaction by asking three employees to describe their experience with us in three short descriptions, we are delighted to share their choice of words.
„Challenging, lovely, like a family!“Gordana Šalić Papaj, 10 years with us
„Friendly, interesting, carefree!“Marko Novak, 7 years with us
„Fantastic, convenient, easy-going!““Claudio Begonja, 4 months with us
The moment when two lines come together, the first of the end users and the second of our agents, is our moment to shine. Because we know that robots are cool, but they haven't succeeded in replacing warm word just yet.