Are you preparing for a job interview at Assist Digital? Great. That means that you have decided to take the next step in your career and that our recruiters really liked your CV. Now it's time to shine and get the job. We know that this process may not be pleasant for everyone, and that's why we prepared a few tips on how to get through the interview with a smile.
Gather all the information
What comes before the interview is just as important as the interview itself. It is said with good reason that preparation is half the battle. In that case, google is your friend. Gather information to help you understand what we are doing. The contact centre is often associated exclusively with customer support. However, our team also includes Team leaders, Quality experts and Work force management. Don't worry, you will find out what we expect from you and what you can expect from us in the job posts. And if you happen to know something about us, our services, and the culture we nurture, we could be a good team. We love working with proactive and hardworking people.
Show your best skills
In addition to diligence and proactivity, your communication skills are also important to us. Use a job interview as an opportunity to show our recruiters the skill of active listening and pleasant communication. Our agents talk to customers in several languages by phone calls, e-mails, or messages. Before the job interview, refresh your language skills and remember the basics of working on a computer. Trust us, little things like practising your language and asking the right questions often make the difference between success and failure!
Interview is not just about giving the right answers – you must ask the right questions. A job interview is an opportunity to get to know us, but also, it’s our chance to get to know you. You may be interested in what a working day at Assist Digital looks like, and you may want to know what the possibility of professional development means to us. According to the questions you ask, we will know what is important to you. Only in this way can we create a good work environment in which you will come with a smile on your face. And for you to come to the interview like that, we have another important piece of advice.
You will talk to our recruiters about the motivation, teamwork, skills, and competence. Be honest! Often candidates, in fear of failure, do not want to admit that they are not equally skilled in everything. That's okay, neither are we. Contact centres today go beyond the traditional forms of customer support. We are available via email, web, messaging, and social media. We believe that this is not an equally easy for everyone and that is why we have paid three weeks of education for customer support agents, as well as onboarding and buddy program for all other positions. With the help of senior team members, you will get to know our services, processes and everything that interests you, because we believe that sharing is caring!
If you want to become part of our team, and you haven't contacted us yet, don't worry. Opportunities open often with us. Maybe this is yours. See you in the interview!