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In most cases, this is because the call center is the first and potentially only point of contact with the customer.
There are people who don't like surprises, but everyone likes gifts! We at Assist Digital know this and that's why we introduced a whole series of reasons and opportunities to reward our employees.
We are proud to say that we have been successfully operating in Rijeka for 10 years!
Find out how we prepared for another warm and busy summer!
Assist Digital loves students and students love us! Find out why.
You don't have to travel to Italy or wait for another German movie on Netflix. A job in a contact center is an excellent opportunity to talk to customers and colleagues all around the world.
Whether you want to spend your free time in nature or on the sports field, with colleagues from work or with family and friends, with Assist Digital, you can.
We know that no pair of shoes suit everyone, so we designed a whole range of benefits to suit different lifestyles.
They started their careers at Assist Digital as customer support agents and confirmed that there are no limits for those who want to learn and grow with us.
Unsure about where you want to work? No worries! Ana Marković, our HR Generalist, who started her career at Assist Digital as a customer support agent, was once too. Read her story!
Although it feels like a blink of an eye, we're already celebrating three years of our Zagreb office!
Meet Rea and Andrea! Although they work on different projects, they agree on one thing: they both love working at Assist Digital. Here's why!
Meet our team, read their stories, and learn all about the exciting moments that make us love working at Assist Digital.
How do agents manage to provide the right answer to each query? With a lot of education and a lot of support from the quality team. Here's what it takes to be a Quality Specialist!
We listed a few tips that will help you get a job interview with a smile.
Have you ever wondered what it’s like to work as a Customer Support Agent? Our agent Bruno Ćubić told us everything about his day.
Read on below to find out more about what digital transformation is and its importance in managing relationship with customers.
If you want to take a peek at our centres and check how we spend our days at work, let us take you on a virtual tour of our offices in Rijeka and Zagreb!
Most of the time this is the first contact/touch point customers have with brands. And depending on the sector, this is the only contact they will have with the brand.
There are not women and men made of steel, nor they are from Krypton. But they do have super skills required for them to provide the best customer service. Where does their superpower lay?
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In order to provide customer support and solve every query without any problems, it is necessary to acquire a special set of skills. Here's what's going to help you become a Customer Superhero.
In honour of the National Customer Service Week, we listed our favourite ways to celebrate small moments.
From the stories of our agents who joined us during their studies, we singled out a few tips on how to successfully balance study and work.
High-quality customer service creates loyal customers and the path to that objective starts with a human touch. So, 1st pillar of outstanding customer service is personalization.