Here are the top 6 customer service skills you need as a representative
Za pružanje korisničke podrške potrebno je usvojiti određene vještine s kojima će agent riješiti svaki upit bez problema. Evo koje su to!
Small moments are big to us
In honour of the National Customer Service Week, we listed our favourite ways to celebrate small moments.
The art of being a Customer Superhero while being a student
From the stories of our agents who joined us during their studies, we singled out a few tips on how to successfully balance study and work.
Good, better, the best customer service
High-quality customer service creates loyal customers and the path to that objective starts with a human touch. So, 1st pillar of outstanding customer service is personalization.